Refund and Returns Policy
SJS Leo Art & More
Last updated: November 12, 2026
At SJS Leo Art & More, we want customers to understand what to expect when purchasing our original artwork, downloadable designs, puzzles, and other creative products.
Digital Downloads
Digital products include downloadable wall art, printable planners, journals, SVG and PNG designs, and other downloadable files.
Because digital files are delivered electronically, purchases are generally nonrefundable once the files have been accessed or downloaded, except where required by applicable law.
If a file is corrupted, cannot be opened, is incomplete, or differs materially from its description, contact us so we can investigate and provide a working replacement or appropriate remedy.
Physical Products
Physical products, including art puzzles, may be produced or fulfilled by third-party printing partners.
Damaged, defective, or incorrect orders: Contact us within 14 days of delivery, if possible. Include your order number, a description of the issue, and clear photographs when relevant. We will review the issue and arrange a replacement, refund, or other appropriate remedy.
Change-of-mind returns: Because many products are printed specifically for an order, we generally do not accept change-of-mind returns on made-to-order products. Any exceptions will be identified in the applicable product listing or communicated before purchase.
Cancellations
Digital orders generally cannot be canceled after the download has been accessed.
Physical orders may be canceled before production begins. Once an order enters production, cancellation may no longer be possible.
Shipping Problems
If your order is lost, arrives damaged, or is delivered incorrectly, contact us so we can investigate with the fulfillment provider or carrier.
Delivery estimates are not guaranteed. Shipping delays do not automatically qualify for refunds, but applicable consumer rights and remedies remain in effect.
Refund Processing
Approved refunds will normally be issued to the original payment method. The time needed for funds to appear depends on the payment provider and financial institution.
Contact
For order issues, returns, or refund requests, email:
Please include your order number and a description of the issue.
Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable consumer protection laws.